Support

We offer support via email but please note that this is not a 24/7 service. We will answer as quickly as we can but please understand that this is not an instant service. 

We ask all users to make sure they have looked over this website for answers and watched all the tutorial videos in full before contacting us as these answer almost all questions.

In order improve this website, if the answer to your support question is one that may help other users we will add it to this website FAQ page.

Our support includes any technical issue with our App but not with your mobile device. In some cases we may ask for better details of the issue and for you to supply details about your phone model.

WILDLIFE RECORDER 4 users please only use the ticket system at https://www.wildlife.co.uk

Standalone users please email your queries to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

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Information

This product was designed for Nature club members and those doing a wildlife survey as a simple way of recording their sightings.

You can send your sightings via your own email as a CSV Spreadsheet to yourself or someone else such as a county recorder or a club.
You can export the sightings in BTO Birdtrack, eBird or other formats ready for import into their systems.